Privacy Policy

Last updated: July 9, 2024

1. Introduction

ACHIVR Educational Technologies OÜ ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Educational Information: English proficiency level, learning goals, progress data
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communication Data: Messages, feedback, support inquiries

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent on site, navigation patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking Technologies: See our Cookie Policy for details

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing English language education services, course materials, and support
• Account Management: Creating and managing your account, processing payments
• Communication: Sending course updates, notifications, and responding to inquiries
• Personalization: Customizing your learning experience based on your progress and preferences
• Analytics: Improving our services through usage analysis and performance monitoring
• Legal Compliance: Meeting legal obligations and protecting our rights
• Marketing: Sending promotional materials (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contractual Necessity: To perform our services and fulfill contractual obligations
• Legitimate Interests: To improve our services, ensure security, and conduct analytics
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us deliver our services (hosting, payment processing, analytics)
• Educational Partners: Certified instructors and educational institutions (with your consent)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure data backup and recovery procedures

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Generally, we retain:

• Account Information: Until account deletion or 3 years after last activity
• Educational Records: 7 years from completion of courses
• Payment Information: As required by financial regulations
• Communication Data: 3 years from last interaction

8. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected].

9. International Data Transfers

As we operate internationally, your personal data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: